FAQ

1.Order and Payment Security

Q1: How do I place an order?
The ordering process is simple and straightforward:

Select Products: Browse our catalog and add your desired items to your cart.

Enter Information: Go to checkout and accurately enter your shipping address and contact information.

Secure Payment: We support Visa, Mastercard, American Express, Discover, and other major credit cards. All transactions are processed securely via an encrypted payment gateway.

Order Confirmation: After payment is successful, you will receive a confirmation email, and we will proceed with processing your order.

Q2: Is my payment information secure?
Absolutely secure. Protecting your privacy and financial security is our top priority. We use a two-layer protection system:

Global Financial Standard: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest global payment security standards.

Bank-Level Encryption: Your credit card number, billing address, and other sensitive data are encrypted via SSL/TLS end-to-end encryption during transmission. Even our backend staff cannot view your private card details, ensuring your shopping experience is 100% secure.

2.Order Shipping and Delivery Time (US Direct Shipping Advantage)

Q3: Where do my orders ship from? How long will it take?
All our products are shipped directly from our USA warehouse to ensure quality control and processing efficiency.

Order Processing: After order confirmation (usually within 12 hours of payment), we will complete sorting and hand over the order to the logistics company within 2 business days.

Estimated Delivery Time:

Domestic US Orders: Enjoy fast logistics with standard delivery in 3-5 business days.

International Orders: Typically 7-15 business days, depending on destination distance and local logistics speed.

3.Customs Duties & Import Taxes (All-Inclusive Service)

Q4: Do I need to pay additional customs duties or taxes when I receive my order?
No additional payments are required. To make your cross-border shopping as smooth as local shopping, we offer an all-inclusive pricing policy:

All-Inclusive Pricing: The total amount you pay at checkout includes product costs, international shipping fees, and any potential import duties and VAT for the destination country.

Zero Hidden Fees: After the package arrives, you will not need to pay any extra fees to customs or delivery carriers. We handle all customs clearance and tax payments.

Hassle-Free Delivery: As we prepay the relevant taxes, your package will clear customs smoothly, achieving "what you see is what you get."

4.Order Tracking and After-Sales Service

Q5: How can I track the shipping status of my order?
We provide fully transparent, real-time tracking services:

Email Notifications: After your order ships, our system will automatically send a logistics tracking number to your registered email.

Account Tracking: You can log into your account anytime to view the real-time status in the “Order History” section.

Official Tracking: You can use the tracking number to check your package’s location and estimated delivery date on UPS, DHL, FedEx, and other carrier websites.